How to Get a Smart Transit Card

  • Visit the website: https://cashless.ktcl.goa.gov.in
  • Select the appropriate card user (Student/Senior citizen/General/PwD Card) and fill in the details to register.
  • Pay the card issuance fee of Rs.150. Commuters will get a top-up of Rs.150 in the card to travel. Aditional 10 % discount on each ticket purchase from card
  • During the application process, you will be prompted to select a KTCL authroized location for card collection
  • Visit the selected KTCL authorized localtion.
  • Provide a valid ID proof.
  • You will receive a fully activated smart card ready to use.

How to Recharge and Top Up the Card

Online:

  • Visit our website: https://cashless.ktcl.goa.gov.in
  • Select “Recharge Card.”
  • Enter the card number and choose the amount.
  • Complete the payment using UPI, credit/debit cards, or net banking.

Top-Up:

  • Visit our authorized counter or tap the smart transit card on the ETIM machine (Recharge card option) carried by the conductor.
  • Don’t remove the card until the successful top-up message appears.

How to Use the Smart Card:

KTCL Buses:

  • The passenger has to tap the smart transit card on the ETM carried by the conductor.

Smart City Buses

Boarding:

  • Tap your card on the card reader near entrance of the EV buses .
  • Wait for the beep and confirmation voice to proceed.
  • Validator will check the available balance on the card and deduct the maximum fare of the travelled route and announce Please tap out before alighting.

During Travel:

  • Keep your card safely with you.

Alighting:

  • Tap your card on the reader near the exit to complete your trip.
  • Wait for the beep and confirmation voice to proceed.
  • The fare will be automatically deducted/added from/in your balance.

Contact Support for Payment and Transaction Issues

Helpline: Call us at 8792958933 Email:ktcl@smarttransit.in

In-Person Support: Visit our authorized counter located at Panaji Bus Stand.

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